Mastering Enterprise Digital Transformation: Building Blocks of a Successful Strategy

 The Millennials and Generation Z of this hyper-connected economy value transparency and honesty more than anything. They look for real-time information at the click of a button and crave to have a direct relationship with brands.

To cope with this, businesses must focus on enhancing customer experiences by engaging with them in new ways. While some businesses handle this smoothly, many face pressures to keep up with the changing trends and deliver more value to their customers.

When it comes to adopting digital transformation, most enterprises and their CxOs do not know where to start or what to do. This blog is a guide for all such CxOs and decision-makers to implement digital transformation solutions to their business.

Building Blocks of Successful Enterprise DigitalTransformation

Core Mission: Digital transformation is about defining and implementing new goals and visions to transform the organization as a whole. List out the challenges you face and define your core mission.

Willingness to Bring Change: Digital transformation is a serious change management process and the people in the organization must be ready to face the change and take measures to successfully render it. It will affect all areas of your business and you must be ready to withstand the challenges and pain that follows.

Transparency in the Organization: Understand that this transformation cannot happen overnight and it will require participation from all the departments. Hence, everyone in the organization needs to be aware of and involved in the transformation plan.

Broader Leadership Vision: Consider all the possible technologies and tools and the opportunities and impacts they bring to various aspects of your business. Be open to experimenting with different business models and tools to figure out what works best for your organization.

Partner and Collaborate: Hire and partner with experts who provide digital transformation services and products to help you guide through your journey. Collaborate with companies who already use innovative technologies and tools and appoint them to align your efforts to your goals.

Breaking down Silos: Break down silos in your organization by building cross-organizational teams and aligning all the departments to a single shared vision. This will empower your employees and improve workforce engagement.

Onboarding Data Experts: Data is the new oil in this digital era and it needs to be leveraged to its maximum. Hire new resources if you need, and get data scientists and experts onboard to utilize the data in the most fruitful manner.

New Ways to Innovate: Experiment with various technologies and ways to disrupt how you function currently. Research on what works and what doesn’t by implementing new innovative technologies and tools into your business functions.

Studying your Audiences: Your digital transformation strategy needs to be customer-centric. Analyse the behaviour, interests and expectations of your customers and transform your business in a way that it enhances their experience.

Reusing Existing Tools: Before investing in new business models and tools, go through your existing tools and figure out ways to utilize them. Enhance your existing systems by incorporating new ways of carrying out certain tasks and aligning them to your vision.

Cloud Adoption: Make it easy for your employees to access data and work from anywhere and anytime by adopting cloud. This will improve productivity, scalability and efficiency of the teams while keeping the data secure.

Modular Approach: There is no one-size-fits-all strategy for digital transformation. You need to craft a suitable plan by considering your business goals and requirements. If you need help, get the support of a digital transformation services provider.

Track and Analyse Performance: Once you have implemented certain changes in your organization, monitor the impacts of your efforts. The insights will help you make the necessary amends in your plan to achieve the desired results.

Wrapping Up…

Digital transformation, when implemented in the right manner, can bring agility, speed and adaptability to your enterprise, which can never be replicated. Need help with starting your digital journey? Gateway Digital is an expert technology partner offering digital transformation solutions to businesses across industries. To know more about their offerings and expertise, visit www.thegatewaydigital.com or write to hello@thegatewaydigital.com.

How to Tackle Security Risks in Digital Transformation

 

Every business in the current era of digital transformation face this crucial question: Are you going to let digital risk hold you back from adopting new technologies, or are you going to manage the risks and move forward?

Data breaches and cyber-attacks have grown rapidly in the past several years, with attacks becoming more sophisticated and meticulous. Businesses across the world, irrespective of their industry or organization size experience data loss and malware attacks. Organizations that do not have sturdy cybersecurity policies or advanced security solutions are prone to these attacks. What makes the business more vulnerable to such attacks is their lack of resources and technical capabilities to tackle them.

 

As businesses move into a digital ecosystem, there are many ways in which hackers try to invade a business- from shared devices to mobile apps via messages and emails. And unfortunately, the traditional security systems that they have relied on, such as firewalls, anti-malware systems and sandboxes would no longer suffice.

According to a recent report on Cybersecurity in the Age of Digital Transformation, cybersecurity is the top challenge and the top concern for CIOs and CISOs planning to engage in digital projects. Implementation of innovative technologies such as AI/ML, cloud, IoT, etc. involves a hefty amount of data. Businesses require advanced security solutions that are capable to scan all the data and protect the systems from possible attacks or malware.

Managing the Digital Risk

Businesses need to develop security strategies to mitigate the risks associated with transforming into a digital organization. The CIO and CISO of the organization must adopt a strategic approach and align their security strategy to the business priorities, objectives, and values. The security teams of the organization must have a complete understanding of the risks involved in the process. Every organization needs to have a Security Operations Center (SOC) team to prevent, detect and remediate threats. These teams must set priorities and make effective decisions without hampering customer experience.

How Can We Help?

Gateway Digital’s cybersecurity division offers business-driven security solutions that provide organizations with a unified approach to manage, detect and respond to security threats. Our advanced cybersecurity solutions are designed to provide cyber defence from known and unknown threats. With the right mix of cybersecurity consulting services and Managed Detection and Response (MDR) services, we save businesses from threats before a massive loss or breach becomes unrecoverable.

Our cybersecurity models provide AI-driven threat protection, coordinated remediation and consultation, security monitoring, forensic analysis, vulnerability and penetration support, response orchestration, compliance support, and many more services. Our Cyber Security Operation Center (CSOC) provides 24×7 support to millions of users around the world while reducing business risk, cybercrime, and fraud.

Want to thrive in this high-risk digital world? Let us manage the risk for you, while you adapt to the transformational change. Tell us your requirements at hello@thegatewaydigital.com and visit www.thegatewaydigital.com for more.

How to Identify a Trusted iGaming Solution Provider?

The evolution of digital technologies and trends have disrupted all areas of business. iGaming is one of the largest markets and early adaptors of digital transformation. It is also one of the fastest-growing markets. According to recent records, the iGaming market generated over $75 billion or 69% of all global gaming revenues and is likely to hit $100 billion by the end of 2020. As a result, it gives iGaming operators numerous opportunities for success. 

 
On the other hand, we see player expectations significantly rising and more and more operators entering the market. Hence, iGaming businesses need to have well-planned business strategies and better management to survive in this highly competitive arena.
 
If you are intending to start an iGaming business from the ground up or planning to take your offline game online, you will need the support of a trusted iGaming solution provider. This blog will take you through the characteristics and features of a reliable iGaming solution provider that will help your business succeed.

Features of an experienced iGaming Solution Provider

An intelligent, high-quality iGaming software will secure and strengthen your business and help in meeting customer expectations, thereby boosting the ROI. While choosing an iGaming solution provider for your online game, look for the following features.
Scalable and Robust iGaming Platform

The iGaming provider must offer a flexible and robust platform to set up your online game. This platform will be the base of all your operations. It will manage your business processes and store all the user data. The provider must be able to analyse your business requirements in detail and set up a solution that fits your needs. Irrespective of whether it is a white label or turnkey solution, the iGaming platform must have all the basic necessary features.

Variety of Gaming and Betting Solutions

Once your iGaming platform is in place, your solution provider must be able to include a wide variety of games in it. Top iGaming solution providers offer an array of betting solutions and cutting-edge gaming solutions to meet market trends. Based on your players’ interests, add top-quality games and comprehensive solutions such as Casino, Live Casino, VR Casino, Sportsbook, skill games, etc. to your iGaming platform. Make sure your iGaming solution meets your player expectations and ensures an enjoyable user experience.

Customer Engagement and CRM Tools

Quality of customer service and customer engagement are important aspects that determine the success of your business. Hence, having a sturdy customer relationship management process in place is an inevitable part for your iGaming business. CRM platforms help you interact with your players and understand their needs better. It keeps your customers engaged by giving them offers in the form of bonuses, jackpots, and exciting prices. AI and ML-driven tools provide your existing customers with what they want, retain uninterested players, and refine player segmentation for the targeted market.

Risk Management and Anti-Fraud System

Online gaming includes sensitive player information such as their payment details and personal information, which is prone to security attacks. Moreover, fraudsters and cheaters are predominant in this industry. It is therefore vital to protect your iGaming business from online fraudulent activities. Choose an iGaming provider that offers a high-quality, AI and ML-powered risk management system, which will instantly detect and prevent any unusual activities.

Customer Support

Round the clock customer support is another must-have feature for an iGaming software provider. For your iGaming business to be successful, your iGaming solution must support multiple payment and language options and provide prompt response to customer queries. A trustworthy iGaming solution provider offers an enjoyable gaming experience, improves player lifetime value, and boosts brand loyalty.

Conclusion

Are you an iGaming business looking to partner with a suitable iGaming solution provider? Gateway Digital is a professional game development service provider having extensive experience in the iGaming industry. We develop intelligent iGaming platforms using emerging technologies such as Blockchain, AR/VR, Virtual Currencies and Artificial Intelligence. Our expert solutions include Sports Betting Solutions, Poker, Video Poker, Roulette, Blackjack, 3D Slots, iGaming with BOTS and Online Casinos. To know more about us, visit www.thegatewaydigital.com or write to us at hello@thegatewaydigital.com.

Fleet Management in 2020 & Beyond: What Does the Future Look Like?

Perilous driving behaviour, fuel monitoring woes, and issues fetching data from telematics. It shouldn’t be surprising if, in the next decade, fleet managers have to bid goodbye to all or most of these issues. Thanks to digital transformation in the automotive industry, the commercial fleet sector is experiencing a full forced disruption. Although it is a slow-paced transition and is facing a few challenges, the future looks bright.

If you are a fleet manager who undertakes the humongous task of managing fleet, you must be aware that the role of modern fleet manager has transitioned from a tactical management style to one that requires a strategic management style. So, what are things going to look like in terms of Fleet Management in a decade from now? What should the commercial fleet sector expect? Let’s find out.

Autonomous vehicles

Fleet trucks that drive themselves to the destination. This is not a scenario far-fetched. Beyond 2020, the drivers of the fleet will no longer have to keep their focus on driving but can take up job orders, send invoices on the way, update job order notes, etc. These vehicles can have a telematics program installed which keeps an eye on traffic and advises the driver to opt for a different route.

However, before this happens, there is a dire need to craft better semi-autonomous vehicles. In today’s times, drivers control most of the features apart from functionalities like parallel parking and sensory brakes that apply themselves in case a vehicle is about to meet with an accident. Once these semi-autonomous vehicle technologies are perfected, the telematics systems would be able to gauge driver behaviour schedules and operate accordingly.

Alternative Fuels

It is estimated that by the year 2025, there will be 510 million more people in the middle economy class as compared to the number that was in the year 2015. This depicts an increase in spending abilities and employment opportunities bringing economic growth. Fortunately, or unfortunately, it also means, more vehicles on the road and more fuel consumption.

Now, looking at the catastrophe planet is going through, several world governments are about to ban petrol and diesel sale. The ban in the U.K. will come into force by the year 2040. During such times, electric cars would be the only option for your fleet. However, with batteries, the problem is, they do not have the potential to power huge vehicles over long distances. Alternative fuels like hybrid, fuel-cell, bio-fuel and liquid natural gas would be used so that the fleets can keep working efficiently.

State-of-the-Art Data Connectivity

“Sometimes, it feels like our data is held, hostage.” This is a common feeling amongst the organizations that manage the fleet. And fleet managers often feel this due to lack of data transparency arising during fleet operations. After a few years, as technology advances, fleet managers will be able to take informed fleet decisions and get over all the “what if” problems. The modern data connectivity will also provide better efficiency, reduced costs, and minimized risks.

A connected fleet of the future will sync with the telematics systems and other applications along with odometer reading and vehicle health checks. E.g. connected vehicles of the future will be able to schedule maintenance and repair and help drivers save fuel. However, technology won’t have an upper-hand over certain third-party telematics.

And last, but not the least, a few Fleet Management Takeaways…

• In the future, even Non-IT professionals will be able to handle the fleet. The person operating it doesn’t have to belong to an automotive background.
• Cybersecurity would be one of the biggest concerns for the fleet as and when vehicle connectivity increases.
• Analysis of Big Data for finding actionable insights will become important as fleets will be connected and there will be humongous amount of data to be dealt with.
• New Mobility as a Service (NaaS) solutions like vehicle sharing, would work as alternatives for standard leasing/buying strategies.
• Vehicle rightsizing initiatives will be an area of focus for many organizations in the year 2019.
• Accident-prevention features would be commonly available and the fleet managers would use it more often for their drivers’ safety and a prolonged vehicle life-expectancy.
• OEMs will shift from Sedans to SUVs & pickup trucks, affecting the fleet portfolios.

Are you ready for the next Automotive Digital Transformation? If your answer is yes, you might want to go through Gateway Digital’s portfolio of digital automotive solutions. Drop an email to us and from there on, it is sure to be a smooth journey!