Patient-Centric Care in the Era of Digital

The healthcare and life sciences sector are transitioning into an era that is driven more by the patients and customers, rather than the care providers. The industry is in the midst of consolidation, with traditional healthcare providers facing serious threats from disruptive, non-traditional players. Healthcare businesses that fail to create patient-centric strategies to provide care will be left behind.

The patients and customers of the current era are highly empowered. They demand ease of finding care, greater control over their healthcare decisions, accessibility of treatments and care services, highly personalized clinical experience, and quality engaging relationships with their care providers. As the patient demands grow, healthcare providers need to adopt digital strategies that will help them build a connected patient-provider relationship and deliver excellent healthcare experiences.

How can digital strategies aid in patient-centred care?

Digital transformation in healthcare and emerging technology solutions can improve healthcare services by better connecting patients, physicians, and healthcare systems. Mobile apps and solutions that connect patients and healthcare providers improve the accessibility of services and provide real-time care. Digital solutions also provide all the necessary data related to patients’ conditions, which allow healthcare providers to take immediate action whenever necessary.

Breakthroughs in Healthcare: The ABCDs of Digital Healthcare

Emerging technologies have brought tremendous transformation in healthcare processes and means in which care providers engage with their customers. The following are the main technologies that help in building a patient-centric healthcare ecosystem.

A: Artificial Intelligence

AI solutions automate and simplify time-consuming, mundane tasks and help healthcare providers and distributors in mining and managing huge amounts of data. Applications using Artificial Intelligence can be used to analyse test reports, CT scans, X-rays and diagnose complex conditions and diseases. Faster detection of diseases and availability of patients’ medical records and history saves time, for both the patient as well as the care provider.

B: Blockchain Technology

Blockchain technology has the potential to transform healthcare practices by keeping the patient at the centre of care services. Considering patient care involves a lot of sensitive customer data, blockchain can always be used to keep patient record safe and protected. This gives the patients control over what data they share and keeps their data secure from getting tampered.

C: Cloud Computing

Cloud computing creates an on-demand data network that allows physicians and care providers to access data from anywhere and anytime. It provides limitless storage capacity and instant access to patient information, which encourages data sharing and remote collaboration. Using a private cloud with security measures in place, healthcare businesses can store and access a huge amount of data online, in lesser costs.

D: Digital Diagnosis or Telemedicine

Telemedicine or digital diagnosis uses telecommunications technology to diagnose, evaluate, and treat patients at a distance. More and more applications are coming in that allow healthcare providers to monitor and treat patients remotely. Customers can describe their symptoms, speak to a doctor online and get prescriptions, all in a few clicks. This will enable patients and customers to stay connected with their physician 24*7 and get treated at their convenient time.

Conclusion

The above-mentioned technologies have seen real progress and are likely to add more value towards creating and promoting a patient-centred healthcare ecosystem. Gateway Digital works towards making the healthcare sector more accessible, affordable, and patient-centric with an array of emerging technology solutions. We transform healthcare experiences of healthcare providers, manufacturers, payors, and distributors.

Our futuristic healthcare solutions have helped customers across the globe in transitioning from a provider-centric business model to a patient-centric healthcare model. Explore our healthcare IT solutions and get in touch with us to transform your healthcare business digitally.

Top 5 Digital Trends to Watch Out for in the Automotive Industry

If you are a car lover, you would know the feeling when you have butterflies at the pit of your stomach and the excitement which doesn’t seem to die down and hums in your veins when you hear your car’s engine roar. Well, this is not even half of what you feel when you steer clear of the conventional cars which you have been driving and cherishing for decades.

This is exactly how the car makers feel when they are sitting at the cusp of automotive digital transformation industry with their newest auto-tech models which are creating the hype of the century.

How Cars of Tomorrow Function?

Being digitized is walking the road of ‘seamless deliverable interactions’. The structure of our routines is based on impeccable network connectivity. Without it, one feels handicapped when it comes to accomplishing the daily tasks this is one of the experiences of being digital in the automotive industry.

Wondering how the automotive industry bridges the gap of being digitally transformed and staying ahead of the game? Or, what is the core of the birth of these high-tech automotive DX which provide an exhilarating experience to the car owners?

2025 will be a surprising tech year with trending technology segments. These segments create a hunger to satisfy the growling demands of the users of 2025. Blockchain, Artificial Intelligence (AI), Internet of Things are creating the waves of change and are allowing the carmakers to take a leap in digital transformation.

It’s time to buckle up and welcome the thrill of these ‘Generation Y’ automobile trends. Let’s get you inside the making of these automotive digital transformation trends of tomorrow:

1. Autonomous Driving

Let’s take you behind the scenes of what drives the autonomous driving. Features like AI, machine learning and deep networks helps builds the structure for autonomous vehicles. With no interactions of humans with the vehicles, it becomes seamless in achieving safer traffic routes and solutions.

2. Virtual Cars at Your Doorstep

You know the times when your parents took you to a car showroom and you had to sit through the tedious paper works for a single approval? These days the dealership comes in the comfort of your living room. The consumers can feel the ambiance of the car virtually, the look and feel come more alive with the help of AR.

3. Big Data

There are ways in which your phone gets synced with all your likes and dislikes. Then it filters and sends you all the facilities related to your taste and hobbies. This is how the Big Data functions, where Vehicle management is tracked through driver’s behavior and it is streamlined under the feature of Big Data.

4.Blockchain Safety and Security

Due to the in-built facility of Blockchain for all the data being synced about your likes and dislikes from your favorite hangout places, which allows your car to notify in advance and help you plan a better day in advance helps automakers to keep your data safe and secure.

5. Mobility as a Service (MAAS)

Parking, pollution, and congestion are one of the major hurdles of today. With the emergence of mobility as a distribution, smartphone apps are taking over. Car sharing is no longer a trend of tomorrow, but this has made a better environment to grow in.

Wrapping Up

In the past, the excitement which used to hum in your veins was due to the sound of the engines of your vehicle. These automotive digital transformation solutions give innovation on how the car industry of tomorrow operates.

How We Can Help?

Gateway Digital helps you deliver the technology of today, which is here to seamlessly ease the customer experience of tomorrow. We deliver all things digital with fewer hurdles when it comes to becoming digital transformed and staying ahead of the game.

For more details, visit www.gatewaydigital.eu or mail us at hello@gatewaydigital.eu.

Transform into a “Buying Buddy” with Digital Dealership Solutions

The changes that the digital era brings to the automotive industry are inevitable. Car dealers no longer have people knocking on their doors to learn about their cars. The customers are much more informed and certain about their choices and options, when they enter a showroom to purchase a car. They look up features and specifications, the pricing structure, the make, models and color options of the particular vehicle, and would also read reviews online.

With the demand for a convenience-driven experience increasing, automotive dealers need to adopt new-age business models, methods and tools to stay afloat in the disrupted automotive ecosystem. As a car dealer, you need to offer better, tailored experiences for your customers.

Your well-researched customers need prompt offers and responses to their queries. They are on the lookout for a dealer that understands their needs and preferences well, like a real buddy would, and create a best-fit personalized experience for them.

A dealership management solution does just that!

It is a perfect combination of information, IT tooling and digital processes, that includes features of customer relationship management (CRM), sales tracking, pre and post-sales monitoring and reporting, inventory management, dealer tracking, appointment scheduling, insurance and commission calculators, etc. This centralized system captures the customer information, creates customer and service portfolios and enables auto dealers to create targeted, personalized digital experiences for their customers.

Take a look at the benefits it would bring to your dealership business:

· Real-time sales inputs enable transparency in sales forecasting
· 360° customer behavior analysis
· Better customer insights with real-time analytics
· A centralized system for stock visibility and inventories at various dealership locations
· Better monitoring and business decision-making using past data
· Increase in revenue and customer retention
· Improved efficiency and performance

How we can help?

Gateway Digital, along with AutoFacets focuses on supporting car dealers with best-of-breed dealer management solutions. We help dealers to provide a seamless digital experience to their customers and meet their changing expectations. To implement digital dealership solutions and to boost the efficiency of your business processes, get in touch with us at digital@gatewaydigital.se.

Digital transformation trends in 2019 that businesses can’t ignore

The way digital technology has been impacting our lives in the recent past, it became strategically vital as well as instrumental for any business. Businesses will need to opt the digital transformation solutions if they want to meet the rising expectations of the future. The latest technology developments including AR/VR, IoT, Artificial Intelligence, and Cloud Computing provide tremendous opportunities to deliver the enhanced experience at just the right time.

Digital transformation has gone from a nice-to-have to must-have for enterprises across industries. It is considered as a catalyst to business growth. Businesses leverage innovative technologies along with the capabilities of futuristic digital transformation services to enable new products, services, business approaches and models. 

For businesses already in the digital transformation journey, improving the digital presence will be a top driver over the next two years. Other results businesses aim for from digital transformation solutions include reducing operational costs, aligning their IT with the business strategy and improving customer experiences. The top trends that will guide businesses to success in 2019 are:

Connected Cloud Strategy

Cloud computing has taken over local servers and personal computer-based software. Businesses rely on cloud-based platforms for app deployment, networking and security reasons. Connected cloud technology- a combination of private, public and hybrid cloud is continuing to develop to meet the ever-changing requirements of businesses. With more businesses shifting to the connected cloud approach, the result is secured operations with maximized productivity and efficiency. 

Better use of Blockchain Technology

Blockchain is still a new and complicated technology for most businesses. 2019 will be the year of getting more familiar with blockchain and implementing it in varied areas of business. This technology will have a vast array of applications apart from secure financial transactions. Companies utilizing blockchain to its true potential will be able to better manage precious customer data.

Improved Customer Experiences with AI

With the General Data Protection Regulation (GDPR) coming in, companies will be forced to rethink their digital strategy. This can be an opportunity to impose new methods to protect the customers’ personal data and deliver better customer experiences. Embracing AI for sending personalized emails, incentives and loyalty gifts to your customers will keep them glued to your business and help in building strong brand advocacy, customer loyalty and trust. 

Automated Workforce 

AI and NLP-enabled sophisticated bots will transform and automate the workforce. Businesses have already started applying natural language processing to their organizational processes, and those who haven’t need to do so by the end of 2019. Businesses adopting digital transformation solutions will need to focus on building a team of machine learning specialists and data scientists to support the requirements of an automated and transformed workforce. 

5G Networks

The mobile ecosystem is preparing to launch commercial 5G networks and devices in 2019, which will revolutionise wireless communication. 5G services will ensure noticeable growth and transformation opportunities for businesses across industries by enabling fast and uninterrupted data transmission and connectivity. This will result in superior end-user experiences.

Get Started…

Keep the above-mentioned trends in their radar to build a modern, digitally evolved enterprise. Stay abreast with the changing trends in your industry and be open to implement new innovations and ideas.

If you are yet to begin your journey of digital transformation, now is the right time to do! Gateway Digital a new age technology partner can help you transform your business digitally with the help of innovative digital transformation services and solutions. For more, visit gatewaydigital.eu or write to us at hello@gatewaydigital.eu.

Reinventing Organizations with Digital Transformation

The need to be more collaborative, competitive, and productive, secure and mobile has made it crucial for organizations to transform digitally. Adopting digital transformation can help organizations to drive growth and revenue and evolve to address the changing business landscape.

Businesses across sectors are modernizing their workforce to compete and grow in the new digital economy. These companies are moving towards emerging technologies and ensuring their workforce is skilled to meet the current best practices.

Digital Transformation Strategy

Digital Transformation is not just about changing the technology, but about changing how teams work together to achieve a shared goal. To achieve a sturdy digital transformation consulting services, you must establish the following:

•  Improve what you do: Make use of modern technologies and platforms to devise a plan that is more customer-centric and automates manual processes.
• Optimize how you work: Make everyone in your organization aware of the transformation and optimize each and every area of work.
• Transform who you are: Reinvent new ways to carry out your business processes and work towards a single goal.

Importance of Digital Transformation

For your business to thrive in the new digital economy, you must plan and execute a proper transformation plan. Apart from streamlined business processes, successful digital transformation bears the following results:

Transforms customer experience

Customer experience is at the core of any business. Therefore, the primary focus of digital transformation is to utilize innovation to meet the customers’ changing expectations.

Increases agility and innovation

Digital transformation brings agility to the business. With new tools and trends coming in rapidly, it encourages businesses to innovate faster and always stay ready to adapt to change.

Derives data-based insights

Going digital allows you to analyze data and track metrics to gain insights about your marketing efforts. These data-based insights lead to optimized business strategies and improved results.

Let’s you collaborate across departments

For successful business transformation, your strategies and goals need to be addressed across all departments of your organization. This prompts an opportunity for better communication and engagement within the various divisions of your workforce.

Updates your knowledge and skill sets

With the need to adopt new age technologies such as Artificial Intelligence, Machine Learning, Augmented Reality, Cloud Computing, Data Analytics, etc., the demands for skills in these areas will only grow. This will encourage businesses to develop these skills and gain a competitive edge.

Gateway Digital: Your Digital Transformation Partner

Is your business prepared to embrace digital transformation? We are a new-age technology partner helping businesses across sectors to adapt to the rapid changes in the new business paradigm. We make your business more customer focused, market-driven and competitive by providing:

• Digital Consulting and Strategy
• Technology Transformation
• Growth through Innovation

Get in touch with us to discuss your business concerns and ideas and we will be happy to help!